Hospitality rEVOLUTION - JUNE 22

Latest news, trends and updates from around the globe related to the hospitality industry, tourism and facts.

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8 Reasons Why Service Excellence should be the goal of customer serviceIn today's world, where businesses have multiple competitors dealing with similar products or services, service excellence is the only way to stand out from the crowd.

8 food and beverage trends to try at your hotelFollowing new F&B trends is good for your bottom line - here are the new tendencies you should embrace at your hotel.

Recycling a topic everyone is talking about, same time not enough action is taken specially in third-world counties and countries with a large landmass, it needs more to be done.

hospitalityinsights.ehl.edu/recycling-and-climate-change-lets-impact-our-future

Singapore’s GIC invests in The Student HotelSingapore’s sovereign wealth fund GIC is buying a “substantial stake” in The Student Hotel (TSH) alongside existing shareholder APG for an undisclosed figure. | Existing shareholder APG and founder Charlie MacGregor will also increase their current stake as part of the deal.

Successfully overbooking your hotel and why it’s importantCalculate your ratios, decide how much risk you want to take, build a good SOP for the team and with that you can make sure to not leave money on the table

Hotelier’s Last Untapped Potential for Profitability in 2022: Improving Website Conversions | By Max StarkovBackground: As the digital customer journey continues to become increasingly more complex, hoteliers need to be looking for more impactful ways to engage, convert and retain their best potential guests. Today’s typical online travel consumer is exposed to over 250,000 micro-moments a year and undertake a complicated journey of 45 touchpoints (websites, apps, content) via multiple devices before making a hotel booking (Google).

Does guest self-ordering and payment have a role to play in luxury hotels? | By Emmanuel ClavéThere is a well established view that the increasing trend for guests to use their own mobile devices to order and pay for food & beverage is not appropriate in luxury hotels who pride themselves on high levels of personal service for their guests.

www.cvent.com/uk/blog/hospitality/what-guests-want-from-hotel

7 eCommerce Tips for Hotels to Increase ConversionYour website must be performing at its best because it is the first touchpoint interested guests see, but it's not your whole online presence. To move closer to your ultimate goal—turning online browsers into active customers—you need to improve your eCommerce setup.

Understanding consumer behavior: how to influence the decision-making processConsumer behavior is at the root of the consumer decision-making process, understanding this is the key to influencing your audience.

The 10 Best Designed Tourism Websites in the World 2022Almost every tourist these days is making decisions about their travels based on what they see online. From themed trips to budgeted food tours, travelers

The Arival Directory of U.S. Food Tour OperatorsWe’ve been doing a lot of work to compile a directory of U.S. operators of one of tours’ fastest growing segments. Here’s what we’ve found, and 7 things we’ve learned

How To Run A Successful Revenue Management MeetingA revenue management meeting indeed help businesses maximize revenues and yields. But what parameters guarantee a successful revenue management meeting?

The top 5 drivers of a successful company service cultureResearch shows that consumers care deeply about the service they receive, this is why it's essential for businesses to identify and maximise those drivers.

The Paradox of the Past: Lessons for HoteliersAlthough it seems to make sense to compare your hotel’s present performance with its past, the conclusions will be misleading and inaccurate. When it comes to analyzing your hotel’s performance, one of the most important things to look at is the current direct channel results – not just your own, but also of competitors in your local proximity.

Global Wellness Day 11. June 2022 - take care of your body and mind.

Selling half bottles for light drinkersOffering a midway point for additional guest spend will help you increase revenues as well as let your guests augment their experiences in a highly meaningful way.

Hotels Push Casual, Conversational Social Media Posts To Drive EngagementFacebook and Instagram Remain Key for Hotel Marketing

2021 Bordeaux wines: At what price should they be released?How to determine a fair price for the 2021 Bordeaux wines amid post-Covid geopolitical uncertainty and inflation hitherto unseen for several decades.

Cannabis diningCannabis dining moves from niche to mainstream.

From Merchant to Agency - transformation of one of the largest OTA.

Hotel guest service: have amenities changed for good?Main author byline: Alex Sogno, CEO, Global Asset SolutionsCo-author byline: Dylan Saucon, hotel asset manager, Global Asset Solutions During the pandemic

VIDEO: The role of autonomous vehicles for tours and activities | PhocusWireAutoura founder and CEO Alex Bainbridge discusses why autonomous vehicles could be an ideal match for the tours and activities sector.

7 lessons about finding the work you were meant to doYou don’t “find your calling,” you fight for it — and other lessons from people who found their passion (sometimes late in life).

CSR adoption in independent hotels: The drivers and barriersWhat are the key drivers that push smaller independent hotels towards CSR adoption and, conversely, what are the main barriers they need to overcome?

Why corporate travel will never be the sameAll signs are positive for the return of travel. Airports, hotels, restaurants and entertainment venues are busy but corporate travel is still lagging. | The shift in work trends post-pandemic will hinder corporate travel from ever returning to 2019 levels as a percentage of total occupancy.

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