Operations
We possess extensive experience in all facets of hospitality management operations, offering practical, actionable, and cost-effective strategies and solutions. Our team, encompassing a wide variety of disciplines, is adept at analyzing and providing recommendations to enhance both operational performance and guest satisfaction.
Whether standard operating procedures require review and restatement, hiring procedures and practices need assessment and revision, or the property benefits from a third-party advisor to improve service delivery, we provide practical operations management solutions to elevate performance.
Front Office
Guest arrival experience
Guest focus and satisfaction
Work flow of team
Concierge team knowledge and work attitude
Check-in / checkout process
Duty schedule of employees and work efficiency
Guest amenities and offers
Up-selling / Incentive program for team
Housekeeping
Heart of house organization and sanitation
Product used and applicable
Productivity and assignment of employees
Process of work flow of the individual areas, room, public area, laundry and gardening
Leisure and Activities
Leisure and activities program for guest in place and areas to improve
Fitness Centre setup and status of equipment analyses
Pool site safety, hygiene and daily control
First aid protocol
Finance
Budgeting
Procurement process internal and supplier assessment
Financial reporting and time lines
Internal controls, store, inventory, licenses, insurance, permit
Security
Safety and health standards
Security protocol
Emergency manual review and adaptation or implantation
Third party security company evaluation
Information and Technology
Eco-system of equipment
Audio and visual efficiency
Hotel technology survey and recommendation
Music, in-room entertainment strategy and program
Talent Management
Assist in recruiting Executive Management and Department Heads and Executive Management.
Review and creation of Job Description for the individual department position
Creation of Standard Operating Procedure (SOP) in accordance with the individual department
Review and when required create template for employment contract, local and international
Attendance system payroll check and verify
Handbook review and adaptation recommendations
Employees activates and engagement review
Employee Training
Corporate Social Responsibility (CSR) activities and implementation with in the property
Best Practice